At phdream app, protecting the personal information of every Filipino player is a core responsibility, not an afterthought. This Privacy Policy explains exactly what data we collect, why we collect it, how it is used, and what rights you have over your own information. It applies to all registered accounts on phdreamapp.net and should be read alongside our Terms and Conditions. If you have questions after reading, visit our FAQ page or contact our support team directly.
Last updated: 2025. Applies to all accounts on phdreamapp.net.
When you register and use phdream app, we collect only the personal information that is necessary to operate your account, process transactions, and keep the platform safe for all Filipino players. The categories of data we collect, and the reasons we collect them, are set out clearly below so you always know exactly what information we hold about you.
When you create your phdream app account, we collect your name, date of birth, email address, mobile number, and a username of your choice. This information is required to verify that you meet the minimum age requirement of 21 years, to identify your account uniquely, and to communicate with you about your account activity. We do not collect more personal details than are necessary for these purposes, and all registration data is stored securely on servers protected by industry-standard encryption. Your date of birth is used solely for age verification and is never shared with third-party advertisers or marketing partners.
To process deposits and withdrawals in Philippine pesos, we collect transaction reference numbers, payment method identifiers, and transaction amounts. We do not store full card numbers or full bank account details on our servers — payment processing is handled by regulated Philippine payment providers who operate under their own security standards. Transaction records are retained for the period required by applicable Philippine anti-money laundering regulations, after which they are securely deleted. If a withdrawal requires identity verification, we may request a copy of a government-issued ID, which is handled with strict confidentiality and used only for the verification purpose stated.
We record your game sessions, bet history, win and loss records, and the types of games you play — including slots, fish games, and sports betting markets. This data is used to maintain accurate account balances, resolve disputes, detect unusual activity that may indicate problem gambling or fraud, and improve the overall platform experience for Filipino players. Gaming activity data is never sold to third parties and is only shared with regulators when required by Philippine law. You may request a summary of your gaming history at any time by contacting our support team.
When you access phdream app on your mobile device or browser, we automatically collect technical information such as your device type, operating system version, browser type, IP address, and session timestamps. This data is used to ensure the platform functions correctly on your device, to detect and prevent unauthorised access, and to diagnose technical issues when they arise. IP addresses are used for security purposes and general geographic region identification — we do not use them to track your precise physical location. Technical data is retained only for as long as it is needed for security and operational purposes.
When you contact our support team — whether through live chat, email, or any other channel available in your account — we retain records of those communications, including the content of your messages and any attachments you provide. These records are used to resolve your query, to train our support team, and to maintain a history of interactions that helps us provide consistent service. Communication data is stored securely and is accessible only to authorised support staff. We will never use the content of your support conversations for marketing purposes without your explicit consent.
Under the Philippine Data Privacy Act of 2012 and its implementing rules, every registered player on phdream app has clear, enforceable rights over their personal information. We are committed to honouring these rights promptly and without unnecessary barriers. The key rights available to you are listed below, along with a brief explanation of how to exercise each one.
You may request a copy of all personal data we hold about you at any time. We will provide this in a clear, readable format within a reasonable timeframe. Contact our support team to submit an access request, and we will respond in accordance with applicable Philippine data privacy law.
If any personal information we hold about you is inaccurate or out of date, you have the right to request a correction. You can update basic account details directly in your account settings, or contact our support team for changes that require manual review, such as corrections to your registered name or date of birth.
You may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations that apply under Philippine law. Deletion requests are processed by our support team, and we will confirm the outcome once the review is complete.
You have the right to object to the processing of your personal data for purposes beyond what is strictly necessary to operate your account. If you object to any specific use of your data, contact our support team with details of your objection and we will review it promptly and respond with our decision.
Where technically feasible, you may request that your personal data be provided to you in a structured, commonly used format so that you can transfer it to another service. Portability requests are handled by our support team, and we will do our best to fulfil them in a format that is practical and useful for you.
Where we process your data based on your consent — such as for optional communications — you may withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal. To withdraw consent for any specific processing activity, contact our support team or update your account preferences directly.
To exercise any of the rights listed above, contact our support team through the live chat available in your phdream app account or by emailing [email protected]. Please include your registered account username and a brief description of your request so we can process it efficiently. We aim to acknowledge all data requests within three business days and to complete them within the timeframe required by the Philippine Data Privacy Act. If you are not satisfied with our response, you have the right to escalate your concern to the National Privacy Commission of the Philippines.
phdream app does not sell, rent, or trade your personal information to third-party advertisers, data brokers, or marketing companies under any circumstances. We share your data only with the limited categories of third parties that are necessary to operate the platform: regulated Philippine payment processors who handle your deposits and withdrawals, identity verification providers who assist with age and document checks, and regulatory or law enforcement authorities when we are legally required to disclose information under Philippine law. All third-party service providers we work with are contractually required to handle your data in accordance with applicable privacy standards and to use it only for the specific purpose for which it was shared. We do not share your gaming history, account balance, or personal details with any party beyond what is described in this policy.
We retain your personal data for as long as your account is active and for the period required by applicable Philippine law after account closure — including anti-money laundering record-keeping requirements that may mandate retention of transaction records for a specified number of years. Once the applicable retention period has passed, your data is securely deleted or anonymised so that it can no longer be linked back to you. If you request account closure, we will begin the deletion process for data that is not subject to a legal retention obligation, and we will confirm the timeline for full deletion when we process your request. Data that has been anonymised and can no longer identify you may be retained indefinitely for aggregate statistical purposes.
phdream app applies industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include encryption of data in transit and at rest, access controls that limit which staff members can view sensitive account information, regular security reviews of our systems and processes, and monitoring for unusual activity that may indicate a security incident. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the National Privacy Commission of the Philippines in accordance with the timelines required by Philippine data privacy law. You also play an important role in keeping your account secure — please use a strong, unique password and contact our support team immediately if you suspect your account has been accessed without your authorisation.
If you have any questions about how phdream app handles your personal data, or if you would like to exercise any of your data rights, our support team is available around the clock to help. You can also check our FAQ page for quick answers, review our Terms and Conditions, or create a free account to get started on the platform today.